Insights from 
Agilicist

When an agile transformation fails, most leaders respond with more control, not more trust. But rebuilding agility means restoring belief - in people, not process.

Most “delivery transformations” fail before they begin - not because of technology, but because leadership starts with the wrong question. The goal isn’t to make teams more agile; it’s to design a system that reliably converts strategic intent into customer outcomes. This is the real work of delivery transformation for COOs - less about frameworks, more about flow, focus, and leadership design.